TLC GROUP EMPLOYEE POLICY

People Philosophy

On behalf of TLC Relationship Management and its group companies (TLC®), we welcome you to our Company and wish you a successful career with us. Our Employees contribute directly to the growth and success of our Company and the attached document will apprise you of our People Philosophy and the culture of our Company. Read more...

Code of Conduct

TLC Code of Conduct

The TLC ® Code of Conduct defines the values and principles that govern TLC® and its group Companies. This code intends to serve as a guide for all our employees on the importance of value, ethics and business principles expected from them in their personal and professional conduct. Read more...

TLC® Dress Code

Work attire reflects the image of TLC® and our guidelines require you to follow the listed as a minimum standard. Read more...

Work Related Policies

Sexual Harassment Policy

Our company is committed to creating an ambience in which all employees can work together free from sexual harassment. The policy lays down the rules and the procedure to deal with any incidents of such nature. Read more...

Fraud Policy

Company Management is responsible for the detection and prevention of fraud, misappropriations, and other inappropriate conduct. Each member of the TLC ® Team will be familiar with the type of improprieties that might occur within his or her area of responsibility, and be alert for any indication of irregularity. Any fraud that is detected or suspected must be reported immediately to the Corporate HR and your Executive Managers. Read more...

Theft Policy

As an Employee of TLC ®, it is the responsibility of each Employee to protect the assets of the Company and individuals working in the office. Read more...

Communication Policy

It is acknowledged that personal communication is inevitable and sometimes necessary. However, it is expected this will be kept to appropriate or reasonable levels which is defined as not more than 5 minutes in a day and preferably during breaks. No Long Distance on international calls can be made from the office lines. Read more...

Leave Policy

Leave Entitlement will be applicable for full time Employees of the Company, after probation and once they have become Executives. Read more...

Work Related Entitlements

To lay down entitlements and procedure for travel, board and lodging for executives, while traveling locally or out of station, on official work. Read more...

Job Descriptions

Given below are the Job Descriptions for various levels of Executives & Staff at TLC® Membership Call Centres. Every Employee must familiarize themselves with the same.

Program Manager

To plan and carry out Direct Sales Activities, Member Management and Reporting so as to develop and maintain sales levels of the Program as per agreed Business Plans and Policies of the Company. Read more...

Digital Marketing Manager

To work with our Digital Marketing Consultants and internal teams to develop, execute and monitor digital marketing campaigns for our company across all digital channels. Read more...

Member Help Desk

To plan and carry out Member Servicing Activity on the Phone to ensure a very high level of Member Satisfaction. Garner leads to generate new Membership Sales. Read more...

Hotel Coordinator

To plan and carry out Member Servicing and New Membership Lead generation activity in the Hotel to ensure a very high level of Member Satisfaction and target levels of lead generation. Support the Direct Sales Team when required. Read more...

Team Leader

Lead generation – focus on generating quality leads from MHD/Post Pack /Birthday/Anniversary calling etc Read more...

Administration In charge

To ensure all backend work on the running of a successful Program including fulfilment and technology are working effectively and efficiently. Read more...

Tele Sales Executive

To sell Hotel Memberships and generate leads to Individuals over the telephone as per approved script and guidelines of the Company. Read more...

Administrator Executive

To update and maintain day to day financial, accounting, administrative and personnel, data entry records in order to meet and support Program Operations as per specific responsibility assigned. Read more...

Assistant Sales Manager & Sales Executive

Accountable for selling hotel dining memberships, achieving assigned targets and drawing innovative selling strategy/mechanisms to help reach agreed goals. Read more...

Collection Executive

To give an enhanced experience at the time of membership package delivery, represent the brand well and to generate leads, referrals and databases. Read more...

Departure Process

Formal resignation letter to be submitted to the reporting manager. Read more...

Exit Interview Questionnaire

What are your reasons for leaving TLC Relationship Management Pvt. Ltd.? Read more...

Telecalling Regulations

All our call centers are registered with Telecom Regulatory Authority of India (TRAI) under the above legislature. Details are available at http://www.trai.gov.in/Default.asp. You are all requested to familiarize yourself with the same. All staff is advised to follow the rules and not do the following: Read more...

Help Desks

Employee Help Desk

HR issues often relate to fair play in salaries or bonuses, your benefits package or your appraisal etc. If any such issue remains unresolved to your satisfaction by your local office, you can reach out to us directly by completing the Employee Help Desk Form. Once submitted, you will get a request number and your request will be addressed within 7 working days. Read more...

360 Degree feedback

We value constructive and fair feedback which is specific and actionable. Click Here to send us feedback about an individual or an office and we will try and understand how we can improve. We often notice that teams are hesitant to give feedback, hence the person sending feedback does not need to disclose their identity. Read more...

Employee Feedback

Read more...

Social Media

FACEBOOK

Connect with TLC® on Facebook. Stay updated about events, news and employment opportunities at our Company.

TWITTER

Find us on Twitter @ tlc_group to know more about TLC®, memberships offered by us and employment opportunities.

Appointments

Appointment Process

All new employees need to log on to our website http://www.tlcgroup.com/, wherein, we have an online Appointment form that has a structured CV format. All new employees need to fill in the required details in order to complete the Appointment process Read more...

Recruitment Form Read more...
Staff Referral Program

Recommend your friends or family members to join us at TLC®. As a token of appreciation, we shall offer you:

  • Rs. 2,500 for every employee you refer.
  • * Staff Referral incentive will only be extended when the referred Employee completes 3 months with the organisation.
  • * Staff Referral incentive will be paid with the salary only if you are working with the organisation at the time of payment.
Best Sales Person – Monthly Certificates Read more...

Statuary Forms

Employees Provident Fund Scheme - Form 11 (Revised) Read more...

Employees Provident Fund Scheme - Form 13 (Revised) Read more...

Employees Provident Fund Scheme - Form-19 (Revised) Read more...

Employees State Insurance (ESI) Form 1 Read more...

Procedure for ESIC Smart Card

Employees whose ESI is being deducted, have to submit the ESI form along with Nominee details Read more...

Collect attested temporary ESIC identity card from HR/Accounts department. Affix a family photo graph of your family members and visit your ESIC regional office along with your family members. In ESIC office ESI officials will take photograph of all the family members and ESIC Pehchan card will be available after 30 days. Insured person need to visit ESIC office for ESIC Pehchan card after 30 days.