TLC GROUP EMPLOYEE POLICY

People Philosophy

On behalf of TLC Relationship Management and its group companies (TLC®), we welcome you to our Company and wish you a successful career with us. Our Employees contribute directly to the growth and success of our Company and the attached document will apprise you of our People Philosophy and the culture of our Company. Read more...

Code of Conduct

TLC Code of Conduct

The TLC ® Code of Conduct defines the values and principles that govern TLC® and its group Companies. This code intends to serve as a guide for all our employees on the importance of value, ethics and business principles expected from them in their personal and professional conduct. Read more...

TLC® Dress Code

Work attire reflects the image of TLC® and our guidelines require you to follow the listed as a minimum standard. Read more...

Work Related Policies

Sexual Harassment Policy

Our company is committed to creating an ambience in which all employees can work together free from sexual harassment. The policy lays down the rules and the procedure to deal with any incidents of such nature. Click on the below to know more.

Fraud Policy

Company Management is responsible for the detection and prevention of fraud, misappropriations, and other inappropriate conduct. Each member of the TLC ® Team will be familiar with the type of improprieties that might occur within his or her area of responsibility, and be alert for any indication of irregularity. Any fraud that is detected or suspected must be reported immediately to the Corporate HR and your Executive Managers. Read more...

Theft Policy

As an Employee of TLC ®, it is the responsibility of each Employee to protect the assets of the Company and individuals working in the office. Read more...

Communication Policy

It is acknowledged that personal communication is inevitable and sometimes necessary. However, it is expected this will be kept to appropriate or reasonable levels which is defined as not more than 5 minutes in a day and preferably during breaks. No Long Distance on international calls can be made from the office lines. Read more...

Leave Policy

Leave Entitlement will be applicable for full time Employees of the Company, after probation and once they have become Executives. Read more...

Work Related Entitlements

To lay down entitlements and procedure for travel, board and lodging for executives, while traveling locally or out of station, on official work. Read more...

Job Descriptions

Given below are the Job Descriptions for various levels of Executives & Staff at TLC® Membership Call Centres. Every Employee must familiarize themselves with the same.

Adobe Multi Solution Architect

Hands-on experience of Core Java concepts including Multithreading, Collections, Annotations and Reflections. Should be expert in AEM Architecture. Read more...

AEM Developer

Experience in development using Adobe AEM, Android, Cordova, CRX, Java, HTML, JavaScript. Good knowledge of the Mobile App development. Read more...

Adobe Campaign Manager

Professional with experience in creating and maintaining campaigns in marketing automation tools including Salesforce, Adobe, Oracle and others. Read more...

Adobe Analytics Manager

Hands-on experience in Adobe Analytics and expertise on end to end Web Analytics. Ability to convert comprehensive layout and wireframes. Read more...

AEM Content Strategists

Hands-on experience in Adobe Analytics and expertise in developing content model for our companies web properties. Read more...

Video Editor

Must have sound knowledge of editing and designing tools. Experience in reviewing shooting scripting and production. Read more...

Ionic Architect

Experience in gathering and analysing development requirements. Provide architectural and technical solution along with technical specifications. Read more...

Ionic Developer

Experience in designing and developing Hybrid mobile applications using IONIC 4 framework. In-depth understanding of HTML5/CSS3. Read more...

Mulesoft Developer

Experience of managing API integration across back-end, front-end and integration partners through an Integration layer like Talend, IBM etc. Read more...

Mulesoft Architect

Highly experienced in architectural concepts for MuleSoft implementations. Should have hand-on knowledge in SOAP and REST web service RAML. Read more...

Salesforce Developers

Experience in automation framework such as Appium, Espresso, Katalon Studio with hands-on experience in using JIRA and Confluence software. Read more...

Senior Software Tester (Appium)

An experienced professional with excellent knowledge of mobile testing using automation framework such as Appium, Espresso and Katalon Studio. Read more...

Java Developer

Experience in managing Java/Java EE application development with a focus on developing and delivering high-volume, low-latency applications. Read more...

Dot Net Developer

Experience of 3-5 years of software lifecycle, strong programming skills with c sharp, MVC, dotnet framework and SQL. Read more...

UI/UX Developer

Experienced developers who can translate UI/UX into actual code and visual elements. Play a key role in defining how the application looks and works. Read more...

Database Developer (SQL)

ands-on experience in writing SQL queries and views with performance tuned. Will be responsible for database design and architecture including schemas, tables etc. Read more...

Network Support Engineer

Experience in managing Cisco and Fort iGATE firewall. Expertise in policy implementation, Network configuration like IPsec VPN, DHCP, Routing and Switching. Read more...

Club Ambassador – Hotel Presence

Confident and Pleasant personality, excellent communication skills, capable of interacting with guests, members and clients at the hotel to generate leads. Read more...

Sales Associate

Confident individual with excellent convincing skills for an outbound sales process with a focus on acquiring new customers and loyalty program enrollment. Read more...

Program Manager

An experienced professional with leadership qualities in managing a team of outbound call center. Must have prior experience in hotel sales and customer engagement. Read more...

Call Centre Manager Inbound (Salesforce)

Monitor & Supervise the customer service team & ensure all complaints are resolved in turnaround time. Coordinating with Department Heads and improve customer service at training centers. Read more...

Call Centre Manager (Outbound Sales)

Experience in managing and supervising the outbound sales team. Plan and execute strategies to increase lead generation, sales through the use of innovative means through team management and monitoring. Read more...

HR Head

Professional experienced in managing a team handling recruitment, induction training, monitoring and appraisal management. Should have in-dept understanding in different HR related tools on ERP platforms. Read more...

Relationship Managers

An experienced professional, responsible for coordinating with high-profile hotel clients for engagement, promotional offers, training and performance reviews. Read more...

Call Centre Executives (Voice and Chat)

Experience in managing incoming calls, customer service Voice and Chat Process. Expertise in generating sales leads and enrolling new customers. Read more...

Departure Process

Formal resignation letter to be submitted to the reporting manager. Read more...

Exit Interview Questionnaire

What are your reasons for leaving TLC Relationship Management Pvt. Ltd.

Exit Questionnaire

Departure Checklist

Telecalling Regulations

All our call centers are registered with Telecom Regulatory Authority of India (TRAI) under the above legislature. Details are available at http://www.trai.gov.in/Default.asp. You are all requested to familiarize yourself with the same. All staff is advised to follow the rules and not do the following: Read more...

Help Desks

Employee Help Desk

HR issues often relate to fair play in salaries or bonuses, your benefits package or your appraisal etc. If any such issue remains unresolved to your satisfaction by your local office, you can reach out to us directly by completing the Employee Help Desk Form. Once submitted, you will get a request number and your request will be addressed within 7 working days. Read more...

360 Degree feedback

We value constructive and fair feedback which is specific and actionable. Click Here to send us feedback about an individual or an office and we will try and understand how we can improve. We often notice that teams are hesitant to give feedback, hence the person sending feedback does not need to disclose their identity. Read more...

Employee Feedback

Read more...

Social Media

FACEBOOK

Connect with TLC® on Facebook. Stay updated about events, news and employment opportunities at our Company.

TWITTER

Find us on Twitter @ tlc_group to know more about TLC®, memberships offered by us and employment opportunities.

Appointments

Appointment Process

All new employees need to log on to our website http://www.tlcgroup.com/, wherein, we have an online Appointment form that has a structured CV format. All new employees need to fill in the required details in order to complete the Appointment process Read more...

Recruitment Form Read more...
Staff Referral Program

Recommend your friends or family members to join us at TLC®. As a token of appreciation, we shall offer you:

  • Rs. 2,500 for every employee you refer.
  • * Staff Referral incentive will only be extended when the referred Employee completes 3 months with the organisation.
  • * Staff Referral incentive will be paid with the salary only if you are working with the organisation at the time of payment.
Best Sales Person – Monthly Certificates Read more...

Statuary Forms

Employees Provident Fund Scheme - Form 11 (Revised) Read more...

Employees Provident Fund Scheme - Form 13 (Revised) Read more...

Employees Provident Fund Scheme - Form-19 (Revised) Read more...

Employees State Insurance (ESI) Form 1 Read more...

Procedure for ESIC Smart Card

Employees whose ESI is being deducted, have to submit the ESI form along with Nominee details Read more...

Collect attested temporary ESIC identity card from HR/Accounts department. Affix a family photo graph of your family members and visit your ESIC regional office along with your family members. In ESIC office ESI officials will take photograph of all the family members and ESIC Pehchan card will be available after 30 days. Insured person need to visit ESIC office for ESIC Pehchan card after 30 days.